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1and1 Webmail Sucks

Dear 1and1,

I frequently defend the quality of services that you provide. You have a lot of enemies out there, but my experience has been positive. Your management tools are very simple and intuitive, especially when compared to GoDaddy (I don’t know WHAT is going on with their admin tools, but they’re getting better.).

Even your mail service is top notch. When using email clients, I rarely have problems receiving or sending emails. Good stuff.

However, I have recently been forced to use your Webmail service when away from home and it is a horrible experience. Why?

  1. Webmail login page does not have a simple URL that is easy to remember
  2. Interface is sluggish
  3. The plain text writing tool: cursor falls behind/gets out of sync with typing
  4. Webmail service is frequently unavailable

Otherwise, with the address book, other features and the overall design, your webmail could be a great product. These four issues (and I’m sure there could be more) diminish any other positives. If you could address the service availability at the very least it would be much appreciated. Thanks.

Sincerely,

Jason Simanek